Terms and Conditions

TERMS AND CONDITIONS OF HIRE
from 01/07/2023

ARRIVAL
You will be asked to complete our hire form and then taken to your boat upon arrival.

It would be appreciated if you could be as close as possible to the agreed hire time, preferably 15 minutes early, to complete the paperwork and briefing.

Drinking of alcohol from car park to our office is illegal and will jeopardise your hire. Drinking in a public place is illegal and does carry fines. Police do patrol the area.

Arriving more than 30 minutes after agreed time unless contact has been made will forfeit your hire.

ALCOHOL
All alcohol is BYO in moderation and at our discretion you may be asked to take some back to your car and not on boat.

Spirits can only be in premixed cans or bottles from bottle shop unopened, homemade mixes will not be allowed on the boat, beer wine etc is ok, sensible amounts for the duration of your hire only.

Any person who arrives intoxicated or showing signs of substance abuse will not be permitted on boats.

As with a car the driver must be under .05 to drive a boat,and the others must be in a manner fit for public or bond will not be refunded and Police called.

BONDS
All hirers of boats must pay a bond from $500 to $1000 in case conditions of hire on hire form are not met and any other verbal directions which may be deemed necessary on the day.

Bonds can be paid with credit card or cash, they must be done in person by person hiring the boat at time of completing hire form.
Terrace Marina staff will show you over the boat and you are welcome to take as many pictures as you like.

The bond will not be refunded if conditions of hire are not met or any other conditions applied to you for safety on the day of hire or for any conduct which is antisocial behaviour or where police are called for assistance.

BRIEFING AND SAFE OPERATION OF BOAT
Terrace Marina staff will brief you in the area of operation and go through and extensive map of the safe places to go and where not to go, good fishing and swimming spots etc.

We will also show you the operation of the boat you are on.
Unfortunately we do not hire to anyone that does not have a sound understanding of the English language. If you cannot demonstrate safe operation of the vessel and an understanding of your safety obligations you will not be able to hire the vessel. We do not allow group hires of boats whereby boats are rafted together.

BOOKING PROCEDURE
All bookings must be paid for in full at time of booking, you can use credit card over the phone, cash or in some cases direct deposit.

Please call our office on 07 5449 7182 to book during b/h 8am to 5.00pm.

Bookings are essential, and without them, you may be inconvenienced. We do not refund for change of minds.

CANCELLATIONS
Cancellations for other than agreed bad weather will result in no refund.

We cannot control the weather but at no time would we allow anyone to take a boat out that would place anyone in an unsafe situation.

Should the weather on the day be deemed unsafe by Terrace Marina a transfer to another day or if not possible we would refund all money paid.

We do not allow cancellation prior to day of hire based on forecast.

EXPERIENCE
Terrace Marina will not hire a boat to anyone that has not demonstrated they are capable of driving and safe operation of vessel. We must be able to clearly communicate and the hirer must be able to read and write in English to complete the hire form.

We can take you for a guided tour with one of our experienced skippers if you wish, cost determined on number of people etc.

HIRE RATES
Hire rates are as per the website but are subject to change.

TIDINESS
As per hire agreement it is expected that a reasonable amount of care be used towards tidiness and general use of boats, excessive untidiness will result in cleaning fees as per hire form, possible loss of bond for extreme situations.